Friday, July 11, 2008

"a pretty good deal"

... such excitement! A parcel in the mail, forwarded to me from the Melbourne Bicycle Centre, arrived today with a Shimano part inside. The envelope had been sent to the Melbourne Bicycle Centre from Shimano and then re-posted on to me (I assume from the rather ungracious arrival of the part in question that they expect me to fit it myself). Inside the envelope was a copy of my original docket and a handwritten note on it saying: "I think we gave you a pretty good deal." Well, as it happens I think that is true - I was given a good price for the bike, rack & computer wire kit - it was a little cheaper than I was quoted at another bike shop in nearby Fitzroy for the same bike. But that has never been my complaint. Does being given "a pretty good deal" mean that I should then have to wait an excessively long period before the deal is finally completed?

Oh ... and they've sent me the wrong part! I did telephone the shop however and a seemingly helpful fellow has undertaken to try and sort this out ...

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2 Comments:

Blogger traveller said...

Sounds like the Melbourne Bicycle Center has lost the plot and created a nightmare for you. While you are doing the long rides (suggested by the missing part) maybe you can tell everyone about your experiences with MBC!
Also, when is your next trip and where are you going? The 26" wheels suggests India again?
Actually, it does sound like "Incompetence AND cavalier disregard? " Also really bad for business!!

10:12 PM  
Blogger david w said...

thanks for your comment!
Yes, I'm off cycling in Kathmandu/India at the end of October (see Link, at side, to my India weblog). But, it looks like there may be a happy ending at last. I was contacted today by their bookkeeper, in response to a letter I sent them, and we had a reasonable conversation. I went and spoke with them at the shop, and hopefully it will be sorted out tomorrow!!

1:30 AM  

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