satisfactory resolution

I'm happy to acknowledge that everything has now been sorted out, largely thanks to the assistance of Sally, the bookkeeper at MBC. It turns out that the problem was compounded at Shimano's end also. The kit I ordered has now been fitted to the bike, and they were even kind enough to refund my money!

"a pretty good deal"

... such excitement! A parcel in the mail, forwarded to me from the Melbourne Bicycle Centre, arrived today with a Shimano part inside. The envelope had been sent to the Melbourne Bicycle Centre from Shimano and then re-posted on to me (I assume from the rather ungracious arrival of the part in question that they expect me to fit it myself). Inside the envelope was a copy of my original docket and a handwritten note on it saying: "I think we gave you a pretty good deal." Well, as it happens I think that is true - I was given a good price for the bike, rack & computer wire kit - it was a little cheaper than I was quoted at another bike shop in nearby Fitzroy for the same bike. But that has never been my complaint. Does being given "a pretty good deal" mean that I should then have to wait an excessively long period before the deal is finally completed?

Oh ... and they've sent me the wrong part! I did telephone the shop however and a seemingly helpful fellow has undertaken to try and sort this out ...

... still no action from the Melbourne Bicycle Centre

In 10 days time it will be 3 MONTHS since I ordered the 'bracket kit' from the Melbourne Bicycle Centre in Clifton Hill, VIC, Australia. I telephoned the helpful Mr Greg Chalberg from Shimano today; he confirmed that the part is in stock & that it's a simple matter of ordering "from any bike shop in Australia." I'd amend that a little to "any bike shop EXCEPT for the Melbourne Bicycle Centre." In the past week, since I first started this weblog & emailled the Melbourne Bicycle Centre, I have received one brief 3 line response about "my case" - but STILL NO ACTION!

I had hoped that a posting to the Not Good Enough website might have prompted them a little, but no such luck. I'm unfortunately reaching the conclusion that I'll need to lodge a complaint with Consumer Affairs Victoria.

... but no response at all from Melbourne Bicycle Centre

hmmm... well, 3 working days have elapsed & there's been no response at all to the 2 emails I've sent the Melbourne Bicycle Centre in Clifton Hill. How to interpet this? Incompetence ... cavalier disregard? It really is most unsatisfactory. However, it has now become clear to me where the problem lies.